Refund Policy
Overview
This Refund Policy explains when SeedDance (“we,” “us”) may provide refunds or credit restorations for paid products, including credit packs and subscriptions. It forms part of your agreement with SeedDance together with the Terms of Service.
Digital products are generally non-refundable once delivered. We handle requests by scenario as set out below. Nothing in this Policy limits rights that cannot be waived under applicable law.
Eligibility (18+)
SeedDance is for users 18 years of age or older. Refund requests must come from the account holder or an authorized payment-method owner.
Refund scenarios
1. Duplicate charges
If you were charged more than once for the same purchase because of a billing or payment-provider error:
- Contact support@seeddance.ai with the subject “Refund — Duplicate Charge”
- Include: account email, approximate time of charge, amount, currency, and payment reference / last four digits if available
- After we verify the duplicate, we will refund the duplicate amount to the original payment method (or an equivalent remedy if the provider requires it)
2. Non-delivery / undelivered service
If you paid but did not receive the purchased credits or subscription benefits due to a platform fault (for example, payment succeeded but credits were never credited):
- Contact us with proof of payment and your account email
- After verification, we will deliver the missing credits/benefits or refund the payment, at our option based on what restores the intended purchase
This does not cover: account suspension for policy violations, inability to use the service due to your device/network, or dissatisfaction with AI output quality alone.
3. Failed generations (credits)
If a generation task ultimately fails after credits were deducted, credits for that failed task are refunded to your account automatically where our systems support it. If automatic restoration does not occur, contact support with the task ID.
4. Statutory / mandatory consumer rights
Where applicable law gives you a mandatory right to cancel, withdraw, or obtain a refund (including cooling-off rights that cannot be waived in your jurisdiction), we will honor that right. Please tell us which right you rely on and provide the information we reasonably need to process the request.
5. Subscriptions — cancellation vs refund
- You may cancel auto-renewal at any time via Settings → Billing (see Pricing FAQ).
- Cancellation stops future charges; the current paid period typically remains usable until it ends.
- Canceling a subscription does not by itself entitle you to a prorated refund of the current period, except where required by law or covered by another scenario in this Policy (e.g. duplicate charge or non-delivery).
6. Cases where we may refuse a refund
To the extent permitted by law, we may decline refunds where:
- The request relates to fraud, chargeback abuse, or misuse of payment methods
- The account or purchase involved material violations of the Terms or Acceptable Use Policy (including NCII, deepfakes, CSAM, or other prohibited content)
- Credits or benefits were already delivered and substantially used, and no duplicate-charge / non-delivery / statutory basis applies
- The request is made after an unreasonable delay without good cause (we generally ask that you contact us within 30 days of the charge for duplicate-charge and non-delivery claims, unless law requires a longer period)
How to request a refund
Email support@seeddance.ai with:
- Subject line indicating the scenario (e.g. “Refund — Duplicate Charge” or “Refund — Non-delivery”)
- Account email
- Order / payment time, amount, and provider reference if available
- Brief description and any screenshots
Target timelines: we aim to acknowledge refund requests within 2 business days and complete verified duplicate-charge or non-delivery cases within 7–14 business days (depending on the payment provider).
Relationship to other policies
Contact
Last updated: 2026-07-25